Customer requirements drive our products to be the most reliable in the industry. Highly knowledgeable customer support makes us one of the best solutions to your VoIP network infrastructure needs.
Sansay support services include initial network design consulting, installation planning and implementation, and on-going technical assistance for your daily operations.
Learn more about how our planning, installation, support, and maintenance programs will fit your requirements and budget.
The Sansay technical assistance center (TAC) portal provides a state-of-the-art trouble ticketing system and support resources for Sansay customers.
TAC Hours of Operation:
24/7 X 365 for service affecting emergencies or scheduled updates.
For Immediate Support:
Call +1.858.754.2211 or email support@sansay.com or click the following link: Support Center Login
Sansay Professional Services provides customers with a broad range of options including network design, training, interoperability testing, planning, installation & deployment, and operations.
Remote TAC professional services:
- Device specific interoperation testing
- Customized remote training
- Network configuration for non Sansay devices
Remote Training:
- Customized customer training utilizing customer systems
- Set up profiles, resource and TID’s, explaining the concept and reasoning behind the setup.
- Provide training power point presentation
Onsite Training services:
- PowerPoint training presentation and troubleshooting flow chart
- Customized customer training utilizing customer systems
- Set up profiles, resource and TID’s, explaining the concept and reasoning behind the setup
- Physical troubleshooting on demo units simulating field issues to include isolation and corrective measures taken and explained .
- Training ( maximum 5 people in class)
- Class duration 2 days minimum
Installation:
- Complete hardware installation
- Provide Ethernet cabling
- Labeling inventory and drawings of all components ,cabling and network points
- Testing of power and Ethernet connectivity and redundancy
- Provide test procedure and results
Day Operation /Engineering services:
- Network monitoring
- Network troubleshooting
- Interconnect testing
- Normal daily operational duties ( rates, routing and network testing )
- Custom engineering
The Sansay Tech Support staff has extensive experience in VoIP network installation and deployment.
Sansay assigns program managers to provide planning, pre-configuration, and logistical support during network installation on a contract basis.
Additional on-site support is available to assist in the deployment of Sansay products anywhere in the world.
Let Sansay simplify the complex integration of multi-vendor VoIP networks.
Planning and Deployment
The Sansay Tech Support staff has extensive experience in VoIP network installation and deployment.
Sansay assigns program managers to provide planning, pre-configuration, and logistical support during network installation on a contract basis.
Additional on-site support is available to assist in the deployment of Sansay products anywhere in the world.
Let Sansay simplify the complex integration of mutli-vendor VoIP networks.